Update on July 2022
You can contact us by clicking here or by phone.
1.1 This website (hereinafter, the “Platform”) is available to all users (hereinafter referred to as “User” or “You”), subject to these general terms and conditions (hereinafter “T&Cs”). When You make a booking on the platform or use this platform in any way, You acknowledge that You have accepted these T&Cs.
1.2 This Platform is operated by Vacaciones eDreams, SL, duly incorporated in Spain and registered in the Trade Registry of Madrid with registered office address is at Calle de Manzanares, nº 4, Planta 1ª, Oficina 108, 28005, Madrid, Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Travellink”, “eDreams”, “we”, “us” or “our”). eDreams is an IATA Accredited Agent.
Notwithstanding the above, in some cases eDreams may use services provided by its related company Opodo Limited whose registered office address is at 26-28 Hammersmith Grove, London W6 7BA, United Kingdom; with VAT Number GB-766445988, who would act as the collection agent on behalf of eDreams.
Our subsidiary established in the U.S. is eDreams LLC.
eDreams LLC is a Delaware limited liability company, with business address at 3350 Virginia Street 2nd Floor Coconut Grove, FL 33133, USA.
If You are a consumer who pays for the booking with a credit or debit card issued by a financial institution, which is established in the UK, your contract for our services (as described at paragraph 2.4) will be with the eDreams subsidiary eDreams (Gibraltar) Limited, incorporated in Gibraltar with company number 121458.
Our "Flights" and our "Trains" comparison and booking service is provided by Vacaciones eDreams (information as above). Our standalone "Hotel" comparison service is provided by Engrande S.L (ID tax number B62064845), a company incorporated under Spanish law belonging eDreams ODIGEO Group, with its registered address at Calle Conde de Peñalver, 5, - 1º Ext. Izq., 28006, Madrid, Spain. Our "Travel Packages" (for example, Flight + Hotel) are provided by Vacaciones eDreams. Regarding "Travel Packages" please check the specific information in Annex 2. Our "Trains" comparison and booking service is provided by Vacaciones eDreams (information as above). For more information about and the special conditions relating to your particular travel contract, please see the relevant section/Annex included in these terms and conditions.
You may not transfer any of your rights or obligations under these T&Cs without our prior written consent. We may transfer any of our rights or obligations under these T&Cs without your prior consent, and in particular we may assign any of our rights or obligations to our subsidiaries in order to provide our services.
1.3 The User acknowledges being of legal age and possesses the necessary legal capacity to comply with this agreement and uses the Platform in accordance with these T&Cs, which are understood and acknowledged in full. The User shall be responsible for safeguarding any passwords provided by Opodo in order to enter the platform, and guarantees that no unauthorized third parties shall gain access to them. The User declares that all information provided by them in order to enter the Platform, before and during use, is true, complete and accurate and warrants keeping this information updated.
1.4 This Platform is solely and exclusively for the User’s personal use. It is prohibited to modify, reproduce, duplicate, copy, distribute, sell, resell, or exploit it in any way for commercial ends or equivalent purposes.
1.5 The User agrees to not use this Platform for illegal or improper purposes. In particular, the User accepts that the services purchased through this Platform are for their own use or consumption, or for the use and consumption of the persons in whose name they are legally authorized to act. The User may not resell the services purchased through this Platform to third parties. Opodo reserves the right to deny access to the Platform at any moment with no prior notice.
2.1 Through this Platform, Opodo offers search and comparison services which enable the Users to search and select travel services which are offered by Travel Suppliers, as well as an intermediary service which enable the Users to actually purchase the selected travel services from the Travel Suppliers. A purchase on this Platform means that You make an order to Opodo to purchase services from Travel Suppliers for You, which implies a payment obligation which needs to be confirmed by Opodo. When You purchase travel services through this Platform, You will enter into two agreements: (a) an agreement directly with the Travel Supplier(s) relating to the supply of the travel service and (b) an agreement with Opodo relating to the supply of intermediation services. Unless expressly indicated, Opodo acts as a Disclosed Agent for You and does not enter into any contractual relationship with You and/or the Travel Supplier relating to the services that You purchase on this Platform. Any query or consultation relating to services purchased on this Platform must be addressed to the Travel Supplier which has supplied the travel service to You.
See the relevant section/Annex below to learn more about your specific travel contract.
2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators or other accommodation providers, insurance suppliers, railway and rental car suppliers.
2.3 Opodo will assist You to purchase travel services, intermediating on Your behalf with the Travel Supplier(s). Your purchase of the travel service is subject to the terms and conditions of each Travel Supplier. We recommend you to contact the corresponding Travel Supplier to review their terms and conditions, especially those relating to cancellation fees.
2.4 By using this Website to book products and/or services, you authorise Us to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Your contract for this intermediary service will be between you and Our relevant subsidiary (described at paragraph 1), and it is different to your contract with the Travel Supplier (referred to at paragraph 2.1). Accordingly, We may charge you with a service fee, depending upon which product you book. You will be advised of any fee before you confirm your booking. Where you provide us with the details of your credit card or debit card to make your booking, you authorise us to use these details to make the booking on your behalf. When payment is made in this way by us on your behalf, you will receive a confirmed ticket issued by the travel supplier.
2.5 Additionally, to the above and without prejudice of the possible application of specific conditions for Travel Packages stated in Annex 3, this Platform may contain links or redirections to third parties’ websites where relating products and/or services are offered: booking of hotel rooms, leasing of touristic apartments, rental of cars, cruises, bus tickets, forfeits to sky, etc. These links or redirections may address to a totally independent website or to a micro website technologically managed by Travellink, depending of the current commercial partnerships at each moment. In both circumstances, if You purchase some product or service there, You will be bound by a direct agreement with the Travel Supplier, without mediation by Travellink. As a consequence, You will have to accept and apply the terms and conditions imposed by such Travel Supplier.
2.6 The total price of your order with the appropriate breakdown will be displayed once the search process, price comparison and selection of the travel service(s) have been completed, that is before You finalize the booking by clicking on “BUY” or “PURCHASE”. Prices are displayed based on the daily calculated rates offered by Travel Suppliers and can therefore vary on a daily basis. Likewise, applicable taxes, such as airport taxes, may fluctuate on a daily basis. When You make an order, the price for the travel service is fixed at the moment of accepting the purchase. This price shall also be applied to any modification and cancellation of the travel services included in Your order.
In rare cases, there may be a mistake in the price. Obvious pricing errors are not binding. An obvious pricing error is one with an obvious and manifest error, where it is apparent that no reasonable person would consider the price to be normal. In those circumstances, we reserve the right to cancel the booking with no penalty and refund you the amount charged. We may offer you the opportunity to keep the booking at the correct price and pay the price difference.
2.7 When You have completed Your purchase order by clicking “BUY” or “PURCHASE”, You will receive a confirmation e-mail from Us, containing a summary of all details relating to the services purchased, as well as a confirmation that Your order has entered correctly in the systems of your Travel Supplier(s) and that Your payment will be processed. Opodo’ obligation to process Your purchase order is subject to having received your payment in full. You will receive a second e-mail, confirming that your purchase of the travel service has been properly processed and that Your payment has been received in full and will contain the relevant confirmation such as booking and/or e-ticket numbers. In the event that, for any reason beyond the influence of Opodo, Your purchase or certain elements which form part of Your purchase cannot actually be processed, we will immediately contact You to discuss possible steps to resolve the issue which may have caused the delay in processing Your purchase. NOTE THAT IF THE TRAVEL SERVICE ORDERED IS A LOW COST FLIGHT, YOU WILL ONLY RECEIVE ONE E-MAIL CONTAINING THE ORDER CONFIRMATION AND THE E-TICKET NUMBER. IN ANY CASE, PLEASE DO NOT GO TO THE AIRPORT IF YOU HAVE NOT RECEIVED THE E-TICKET NUMBER FOR ALL THE FLIGHTS WHICH FORM PART OF YOUR ORDER.
2.8 Opodo reserves the right to cancel Your order in the event that we can reasonably believe it is fraudulent, for example if the payment method is not legally valid and/or you are not the legal owner of such payment method. Under these circumstances, we will attempt to contact You, using the e-mail address provided by You during the booking process, or through your bank. If we cannot contact You or your bank, Your order will be automatically cancelled.
2.9 The confirmation e-mail of your order is the proof of Your contractual relationship with Opodo and the Travel Supplier. This document will be filed in Opodo records and may be accessed by You at any moment upon your request.
2.10 Opodo cannot guarantee options or special requests relating to any travel service (e.g. meals, disabled facilities, child seats etc.), since Opodo only pass these requests on to the corresponding Travel Supplier(s). You need to confirm with the Travel Supplier whether such special requests can be fulfilled. In addition, we expressly inform You that the request for any option or special request concerning flights may cause a delay in producing the confirmation of Your purchase. During this delay, we may not be able to ensure that the services which You have ordered are still available at the price shown at the time You made your order.
2.11 Travellink has put together a list of all the information that you will need to plan your trip (transportation conditions, baggage policy, etc.) from the airlines most frequently booked on our website. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website.
3.1.1 The possibility to cancel or change a travel service purchased through this Platform, as well as the way to change or cancel, will depend on the terms and conditions of your Travel Supplier(s), which usually depend on the type of fare chosen (i.e. low cost airlines do not usually allow for a change or cancellation). Travellink can assist You to find out whether Your fare allows for a change or cancellation and, if you wish, Travellink may assist You in your request with your Travel Supplier(s). For such assistance, Travellink will charge a service fee. Flights with the “Free rebooking” label are exempt from this fee. Please note that our services fee for assisting in cancellations and/or changes does not include the amounts which may be charged by your Travel Supplier(s) according to their terms and conditions. If you wish to order a cancellation or a change through Opodo, please contact our customer service centre by phone, as requests for cancellations and changes cannot be processed via the Platform or by email.
3.1.2 If your order includes one or more services acquired through a one of the Third Parties Sites (i.e. hotel rooms, car rentals, travel packages, cruises), the third party’s terms and conditions for cancellations and changes will apply. You should read them carefully, since Opodo is not responsible for the provision or the mediation in the sale of such services.
3.2.1 This Platform shows the total price of your order with the corresponding breakdown, once You have selected the Travel Services You wish to order, which is before You will be bound by any contract and/or take any payment obligation. Such total price will include the price of all of selected travel services, including optional services, and Opodo’ service fees. Please note that Opodo´ service fees are non-refundable. This is because the service fees are charged for the mediation services supplied by Opodo, which can be considered to be fulfilled when the booking has been confirmed to You.
3.2.2 Opodo’ service fees will vary according to the products or services included in your order. Please, note that additional mediation fees will be charged if your make your order by phone or if You request a post-booking service (i.e. requesting a cancellation, change or refund). In the event that You use a non-valid credit or debit card or a credit or debit card which is rejected by the bank as a result of which You order cannot be processed, Opodo will charge You an specific service fee and will provide You with instructions to make the payment of Your order effective. Once full payment has been made by You, the additional service fee will be refunded by deducting it from the total price of Your order. You will not receive any of the services ordered until full payment has been received by Us. Note that price of the services at the moment you completed Your purchase by clicking ACCEPT AND PURCHASE may change due to the elapsed time between completing Your purchase and the moment on which Your payment has been received in full. In such case, to process Your order You must accept the price of the travel service(s) which is applicable at the moment the full payment has been received. In case of any issue relating to your payment, we will contact You within forty-eight (48) hours from your order (or within twenty-four (24) hours if You are traveling within forty eight (48) hours) and will instruct You to make the payment effective.
3.2.3 If you order includes one or more flights, be aware that some airlines will directly charge You, so payment to the airline/s and payment to Opodo may appear as separate transactions on your bank account.
3.2.4 You can only use the payment methods as listed on the Platform. No other payment methods shall be accepted.
3.2.5 All prices which are mentioned to You on our platform are including sales tax or foreign value added tax (if any). The amount of sale tax or VAT which is included in the price of the travel services as well as in the intermediation fee (if any) depends on the destination of your travel as well as whether you are a private customer or a business.
3.2.6 For security reasons, You will be requested to enter your credit or debit card information each time you make an order, unless You expressly provide your consent to us to store such information for next purchases. This information will not be saved in our systems beyond processing Your payment and, as appropriate, processing claims for reimbursement of unreturned fees as set out in point 3.3. Please note that Opodo will need to share your credit or debit card information with the Travel Supplier(s) in order to formalise your order. All the information will be encrypted in a secure server. You authorize Opodo to use the information from your credit or debit card in order to (i) pay the products or services ordered and fees in relation with these products and services, (ii) pay the insurance premium, if applicable, (iii) manage refunds, when appropriate and(iv) pay post-booking services requested.
3.2.7 Opodo can also charge You with additional fees for using certain payment methods. Please note that this is an automatic process where charges associated with the payment method which is actually used by You are applied, despite the fact that You have indicated that You use a different payment method. Please, note that, If You pay with a credit or debit card which is held by another person than Yourself, we will assume that You have previously requested the permission of the card holder. Opodo reserves the right, both on its own behalf and on behalf of the Travel Supplier(s) to send e-tickets, confirmations, e-vouchers and other travel documents exclusively to the card holder. Please, ensure your email account, as provided to Opodo is valid.
3.2.8 Opodo is constantly trying to reduce or minimise fraudulent transactions. In this regard, we reserve the right to carry out random checks where we can request You to provide proof of address by fax or post and/or a copy of your credit or debit card, in the event that our system detects that Your transaction could be fraudulent. Please note that these checks are only carried out during standard working hours. As a result, orders made outside of working hours may not be processed until the following working day. Also note that You shall be responsible for expenses incurred in connection with sending proof of address by fax or post, bank wire and/or any other action required to be able to process Your payment successfully.
3.2.9 In certain cases, subject to prior contact with the Customer Service centre, You will be able to pay by bank wire. In these cases, there must be a difference of at least six (6) working days between the date of your order and the departure date of the ticket. By choosing bank wire as the payment method, Opodo will charge You the total amount of your order in one single payment. You must ensure that You have sufficient funds available to settle the payment. In the event of a returned payment due to lack of funds or any other reason, Opodo will charge You a service fee and will give You instructions to make the payment effective.
3.3.1 Refunds are processed according to the Refund Policies of the Travel Supplier(s) concerned. If You have the right to be refunded, note that your refund will be processed using the same payment method as used to pay the order. We advise You that air fares may contain different elements which may not all be refundable. This means that even when You meet the Travel Supplier’s requirements to be refunded (according to its Refund Policies), the refunded amount may not be the same as the total price paid to the Travel Supplier.
In some cases, the refunds from third party providers will be received by us and passed on to you. Be assured that after due receipt of the refund and of the relevant and valid information attached to it, we will transfer it back to you in 7 days.
3.3.2 In case You have ordered a non-refundable and non-changeable flight, and You will not be able to use it, You may claim a refund for certain airport taxes which are included in the air fare. In case You wish to request the refund of the airport taxes through Opodo, You authorize Opodo to carry out all necessary actions on your behalf to obtain the refund of the airport taxes. Please note that the deadline for requesting the refund of these taxes is twelve (12) months from the date of purchase of the flight(s)or six (6) months from the date of the flight(s), if this is later. For this service, Opodo will charge You a service fee, which You shall authorize Opodo to deduct from the amount of the refunded airport taxes.
3.4.1 You should check accurately with the relevant embassy about passport and visa requirements in advance. It is Your responsibility to be in possession of a valid passport and, if appropriate, a visa. Under no circumstances Opodo can be responsible if You do not have the right travel documents or permissions.
3.4.2 Every destination has its own requirements concerning entry formalities, vaccinations, etc. and these may also vary depending on the nationality of the passenger. We recommend that You obtain this information before planning your journey. Opodo cannot be responsible for incidents deriving from customers being non-observant of these official requirements.
3.5.1 All tickets ordered through this Platform are e-tickets. The e-ticketing system is a paperless method to buy airline tickets. Once You have made your order, Opodo will send You a confirmation email with your flight/s booking reference number/s. Please note that You WILL NOT RECEIVE A PAPER TICKET TO SHOW AT THE AIRPORT.
To manage your booking, on some occasions, we will set up a virtual email associated with the specific booking. In this case we will provide you with all the relevant data that could be needed to handle the specific booking.
3.5.2 In this regard, we would like to inform You that every airline has its own rules and procedures regarding eTicketing, and we would urge You to check these regulations before getting the airport. IN ANY EVENT, WE RECOMMEND YOU ALWAYS HAVING A PRINTED COPY OF YOUR CONFIRMATION EMAIL CONTAINING YOUR FLIGHT/S BOOKING REFERENCE NUMBER/S, ALTHOUGH NOT ALL AIRLINES REQUEST TO SEE IT. Opodo will not be responsible for customers not complying with the procedures and rules set-up by each airline concerning eTicketing. Some airlines apply extra charges if You do not print and show your boarding pass at the airport. Opodo recommends to accurately read all booking confirmation email specifications. You may need to check-in and reprint your boarding pass again if your flight or passenger details change. Opodo cannot be responsible for incidents deriving from customers being non-observant of these airline’s policies requirements.
3.5.3 Opodo assumes that the information provided by You is correct and accurate and will therefore not be responsible if your e-ticket does not arrive to your in-box due to an incorrect email address, or goes into your spam folder. You must notify us immediately if You change your email address or telephone number. You must also check that the name that appears on your passport is the same as mentioned on Your booking confirmation.
3.5.4 In exceptional circumstances, due to the restrictions on the sale of tickets beyond Opodo´ control, Opodo may not be able to manage your order with the airline. If this occurs, we will attempt to notify You within forty eight (48) hours and issue a refund or offer You an alternative flight.
4.1 According to the European Directive 95/46/CE and related regulation, we hereby inform You that your personal data will be entered into automated files owned by Opodo and they will be processed for the purpose to manage your order and the corresponding payment, as well as to send to You advertising, promotions and other commercial recommendations relating similar or ancillaries products or services contained in your order, and also to perform surveys, statistics and analysis of market trends.
4.2 Please, be informed that You can exercise the rights of access, rectification, cancellation and opposition of your personal data by addressing your request in writing to Opodo. For your convenience, you can exercise the above rights also online through the Platform.
4.3 Following to the above, we inform you that when you buy products or services in our Platform, we will have to give access to your personal data to (1) the involved Travel Providers (airlines, hotels, etc.), who must use them only and exclusively under the purpose to provide you with the products and/or services that you have requested, in compliance with all the provisions set up in the applicable laws; (2) the Spanish Government (“Ministerio de Fomento”), in the event that you are a Spanish resident in the Balearic or Canarian Islands, or in the autonomous cities of Ceuta or Melilla, and you had selected the option “Resident Discount” during the booking process of one or more air tickets, in accordance with the telematic checking system which is put in place by the Spanish Royal Decree-Law 1/2014, of 24th of January (“Real Decreto-Ley 1/2014, de 24 de Enero, de reforma en materia de infraestructuras y transporte y otras medidas económicas, por el que se modifica el régimen de justificación de la residencia para el descuento del billete aéreo”); (3) AON MARKETING DIRECTO, SAU, in the event that you have acquired a travel insurance. In this case, be informed that Opodo acts as an External Ancillary of this entity, which is registered with the competent insurance authority, D.G.S., under the number AJ0061 and holds solvency enough and a professional liability insurance policy as required by the Spanish Law 26/2006, of 17th of July, on Insurance Mediation; and (4) the companies of the eDreams ODIGEO Group (www.edreamsodigeo.com) which provide Opodo with administrative and/or technological intercompany services relating to the processing of data, only and exclusively for the purpose by which they were collected and ensuring compliance of with all the provisions set up in the applicable laws.
5.2 A cookie is a tiny text file that is deposited on your computer by a platform when You visit it. It stores data that is returned to the platform by your browser when You visit the site in the future or when You move from page to page within the site. Some cookies are essential for You to be able to use a platform successfully, as they enable it to remember information you have already entered, such as flights You have selected or whether You are logged in. Other cookies can be used to store browsing and booking behaviour to compile analytical data about platform usage, or to show You different advertising depending on what You seem to be interested in.
5.3 Cookie preferences need to be set for each browser (Microsoft Edge, Google Chrome, Mozilla Firefox or Safari). You usually have a number of ways of managing cookies including: enabling or disabling cookies entirely; deleting particular cookies which have already been stored within the browser; blocking particular platforms from storing any cookies on your computer; or blocking third party cookies (when in the course of browsing one platform, cookies are stored on your computer by another platform).
5.4 Please use the links below for more information on managing cookies on each of the major browsers:
Additionally, we provide You with an easy option to manage or remove cookies all in one place. Please, use this link: http://youronlinechoices.com.
5.5 In particular, our Platform currently uses different kinds of cookies:
6.1 All the content of this Platform (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property laws. The compilation (understood as the collection, arrangement and assembly) of all content of the Opodo Platform is the exclusive property of Opodo and is protected by national and international industrial and intellectual laws. All software used on the Opodo Platform or belonging to its software suppliers is protected by national and international industrial and intellectual laws.
6.2 Any other use of the content on this Platform is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on this Platform outside of this Platform is strictly prohibited without the express consent of Opodo and/or its suppliers.
6.3 Opodo and other names of products, services, graphics and logos of Opodo are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.
Except when acting as a tour operator in the sale of package travel, in which case special terms and conditions included in the Annex 2 of these T&C apply. we make no representation or warranty about the suitability of the information, software, products and services contained on the Platform for any purpose, which may include inaccuracies or errors. In particular. We make no representation about the quality of the services provided by the Travel Suppliers, provided that such Travel Suppliers furnishing services are independent contractors and we only perform our activity as Your agent. As a consequence, we are not liable for any act, error, omission, representation, warranty, breach or negligence of any Travel Supplier or any personal injury, death, property damage or other damages or expenses resulting from, as well as it has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other situation beyond its direct control.
8.1 This Platform may contain links to other Platforms that are not managed by Opodo, and which are included for advertising purposes only. Opodo does not exercise any control over these Platforms nor is it responsible for their content.
8.2 The inclusion of links to other Platforms does not imply that Opodo promotes, endorses, guarantees or recommends these sites. These links are only used as informative references, without any evaluation of the content, ownership, services or products offered therein.
Please contact our Customer Services Department if You have any query or complaint relating to your booking before your departure. If You have any complaint relating to the services supplied by a Travel Supplier, please ensure that You raise your complaint or claim before your return.
Opodo may amend or update these T&Cs at any moment, without prior notice. The current version of these T&Cs will be shown on the Platform when said changes come into force. Please consult the current T&Cs each time You make a booking on this Platform.
In the EU, you are entitled to the rights defined in the EU Regulation 261/2004. According to this rule, the airline is solely responsible for granting your passenger rights and assisting you directly even if you booked your flight through a travel agent.
Please note that when You book a flight ticket/s the contract of carriage will be set up between You and the airline and it will be subject to the airline’s terms and conditions. Opodo only mediates in the sale as Your agent and charges You a service fee for such mediation.
It is IMPORTANT that You check the terms and conditions of your airline, since the air fare chosen could be non-changeable and/or non-refundable. Moreover, airlines may charge You for ancillary services, such as checked baggage, airport check-in, preferred seating, in-flight entertainment, food, drink and snacks, etc. Any charges for these additional services are not included in the price of your flight, unless explicitly provided otherwise and must be paid to the airline directly. Please note that if your flight includes more than one route, each route can be subject to different rules (i.e. for baggage allowances, visa requirements, etc.). This might be true even if the routes are operated by the same airline, but one route is international and the other route is domestic.
In particular, it is IMPORTANT that You check the following:
One-way combinations as return flights
In some cases, in order to provide special return fares, we combine two one-way fares with the same or different airlines. This means that You will have two separate bookings (one for your outbound flight and one for your return flight) and each booking will have its own fare rules. If You need to cancel one of the flights, it is possible to keep the other. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example, if You cancel one of the flights, the other airline is not obliged to refund the other part of the journey and offer You a change of itinerary. You may incur costs of any change with the other flight if it is necessary.
Low-cost airline flights
In the event You chose a low-cost airline to fly, please check accurately the rules applying to your air fare, particularly the existence of ancillary services which are not included in the price of the air ticket and note that your flight may depart from a smaller, regional and/or secondary airport. The airport is always displayed before the purchase in flight details section.
Discounts for residents of the Canary Islands, Balearic Islands, Ceuta or Melilla
Spanish Residents of the Canary Islands, Balearic Islands, Ceuta or Melilla are entitled to a discount or bonus when their flight is to or from their place of residence and it is permitted within the fare. Family members will also be entitled to discount for countries that are beneficiaries of residency rights and citizens of third party countries who are long-term residents and can demonstrate their condition of residency in the aforementioned communities and cities. These citizens must prove their residence by showing a valid certificate of residence and their NIE (foreign ID number).
It is mandatory for passengers wanting to obtain this reduction to present a valid document of residence at the airport. In order to do these passengers must show one of th following forms of identification (in force):
Please note that the National ID document (DNI) may only be used as a proof of identity, but not of residence (even if it has been used as identification during the booking process). If the passenger does not present a valid residents permit, the airline will not allow them to board.
During the booking process You must ensure that You have selected option “Resident Discount” in the corresponding section, if entitled. If You would like to take advantage of this discount but the discount is not applied automatically during the booking process we advise You to abandon the online booking process and make the booking by telephone through our Booking Centre: 902 887 107.
Spanish large family discount
If You are a member of a large Spanish family with an official document proofing this fact, You can benefit from this discount, as long as your flight is to and from Spanish territory. This discount is not applied automatically, therefore to be able to benefit from it we recommend You stop the online booking process and continue your flight booking by telephone to our Customer Service Centre.
A Travel Package is a pre-arranged holiday package combining at least two of the following travel services: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us.
If you are a customer within a country in the European Union and are acquiring a Travel Package in this Website, the combination of two or more travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. As a consequence, these special terms and conditions shall apply and you will therefore enjoy all the rights that apply to package travel within the EU framework.
If you are not a customer within a country in the European Union and are acquiring a Travel Package in this Website, the terms and conditions as set out in these T&C shall apply, unless this would be in violation with a mandatory applicable local regulation. In such case, any combination of products booked shall not constitute a Travel Package and your contract will be with the relevant third party supplier(s).